Shipping & Logistics Information
We provide FREE SHIPPING FOR ALL STANDARD ORDERS (STANDARD SMALL PARCEL AND STANDARD LTL FREIGHT) within the Contiguous US. If you are in Hawaii, Alaska, or other US Territory and require special arrangements, please contact us at [email protected] for a shipping quote and logistics support. Sales tax will depend per order and we will never hide any fees from you in the checkout process.
At Knac Knac, we value our relationships with the brands we carry, and when you place an order with us, we will inform you if there are any special shipping considerations or policies regarding our suppliers' specific practices. For a full explanation, please read below about scheduling, types of services, and Frequently Asked Lift-Gate Questions.
We strive to have a transparent process that will deliver your products as quickly and safely as possible. Below is our ordering process:
Order Confirmation
When an order is placed, you will receive an order confirmation email outlining your chosen product(s) from Knac Knac. If your item is available for immediate shipment (within 5 business days), we will verify your order with our supplier, process it for shipment, and send you tracking information when available. If your item is back-ordered, made-to-order, or no longer available, we will reach out to you via e-mail or phone to discuss solutions before processing your order.
Order Shipment
Due to the weight of many of our items exceeding 150lbs, we may contact you to determine appropriate freight shipping requirements. In the case of heavier items, over 150lbs, you will need Lift-Gate service at delivery (unless you have a forklift onsite). Our shipping and logistics team will work with you to get everything scheduled for you.
Lift-Gate Logistics
Depending on delivery requirements beyond the standard, there may be additional charges such as freight handling charges for special residential locations, lift-gate requirements, or your own requests (e.g. white glove treatment) at your delivery location, all of which will be included in the checkout process. Be aware that most shipping partners cannot deliver to a P.O. box.
After items ship, we will send tracking information to the email that was provided to us during the check-out process. If you do not receive tracking information from us within 5 business days of your order, please follow up with us at [email protected].
Frequently Asked Lift-Gate Questions
Many of our products (large sofas, tables, cabinets, consoles, and bookcases) are quite heavy and take special consideration when delivering to your home. When ordering, it is important for us to understand whether you need a lift-gate upon delivery of your order to your residence or business.
Below are answers to our most frequently asked lift-gate questions so you can make the right decision on your needs:
Q: How will my order be delivered?
A: Freight is typically used when shipments are oversized and/or above 150lbs. The standard Freight shipping delivery method is “curb-side delivery”. CURB-SIDE DELIVERY IS THE DEFAULT AND FREE method used on all our freight shipments unless other arrangements are made.
We will schedule a delivery date for you but the delivery company should be in touch a day or two ahead of time to finalize and confirm the delivery time frame.
Your delivery may arrive in a full-size Semi-Truck ranging from 20 to 53 feet in length! Not like your typical delivery truck (UPS/FedEx/Amazon). We typically cannot request a certain length of truck for final delivery, so please assume it will be a long truck. The driver is only obligated to deliver curbside at the end of your driveway and it will be your responsibility to move it from there.
We have found that most drivers will deliver up your driveway when possible but it is up to them to decide what they can do safely. That being said, sometimes the drivers will help but they are not obligated to help in any way once the freight is off the truck.
If the truck does not have a lift gate, you would be responsible for getting the item off the back of the semi-truck. In the case you feel the driver or customer service is below what we would come to expect at Knac Knac please contact us at [email protected], as we strive to work with the best companies who uphold our customer service values.
Q: What if I want help safely getting my products delivered into my home?
A: Some of our shipping partners offer an upgraded white glove service for a fee, which can offer the following benefits: inside delivery, unpacking, inspection, removal of packing materials, assembly, and installation. Send us a message if you would like to add this onto your order at www.knacknacshop.com/pages/contact-us.
Q: What do I need to know regarding my delivery?
A: If your product ships via LTL Freight, someone will need to be home at the time of delivery.
* The delivery DEFAULT IS CURBSIDE ONLY so you are responsible for moving the item to your desired location. Some customers use an engine hoist, forklift, or even a crane in some cases to get their heavy item to its desired location.
* If you prefer to have inside delivery, assembly, or other extra service PLEASE VERIFY THAT THIS PREFERENCE APPEARS IN YOUR CHECKOUT.
* The freight carrier will call you in advance to make an appointment before they attempt delivery.
* Please only enter a current telephone number that will reach you because the freight company will use that number when attempting to deliver.
CUSTOM & MADE-TO-ORDER PRODUCTS
All products which are custom-made or made-to-order are explicitly described as such in their description. Please understand and be aware that due to the intensive work and expertise that goes into these unique products, the production can take up to 16 weeks depending on material. This is only an estimate of worst-case scenarios that we have seen. We strive to make sure that product-specific estimates are on our product pages. The only guarantee that we can make is that we will be in constant communication with you and give you our best working estimates based on progress reports from our manufacturers.
